Refund & Return Policy
– To return a product, please contact us via email to obtain a case number.
– Returned goods cannot be accepted without case number, which is valid for 30 days from the issue date.
– When posting goods back to us, the case number is to be clearly marked on the returned goods packaging (above the address), or goods will be returned upon arrival.
– Incorrectly ordered or unwanted goods: – If you are not sure if the goods you have ordered is the correct for your needs, please contact us immediately to stop any printing and production if not commenced yet.
– As a rule, we do not give credits or refunds for incorrectly ordered, where the product is delivered.
– Returned goods must be in the original packaging, unopened, undamaged and free of any shipping labels or marks, otherwise credit will be refused.
– We recommend using different external packaging for shipping to ensure goods returned are in good condition.
– It is your responsibility to pay the freight charges and insurance associated with the freight return and to ensure you have a proof of shipping for goods returned to us.
– Goods that are shipped with ‘receiver to pay’ will be rejected, leaving the courier responsible for appropriate disposal of the returned items.
– We generally provide samples and proofs of the product before we produce them. In the event of they are not produced in the manner it was approved then we take the responsibility to replace or refund them.
– As a rule, we do not offer credit or refunds for returns where the goods are over 30 days old from the invoice date.
– For defective Goods which the Seller has agreed in writing that the Buyer is entitled to reject, the Seller’s liability is limited to replacing the Goods provided that:
(a) the Goods are returned within seven (7) days of the delivery date;
(b) the Goods are returned in the condition in which they were delivered;
(c) the Goods are returned to the Seller at the Buyers cost;
(d) the Seller will not be liable for Goods which have not been stored or used in a proper manner.
Note: The shipping fee is NOT refundable. Due to the competitive pricing of products offered by MB Labels, we must strictly adhere to the return policy above.
Thank you for your understanding. We appreciate your loyalty and your business. Furthermore, look forward to continuing to provide you.